Steady Von Braun provides reliable cleaners and flexible hours. We have cleaned homes, offices, resorts and construction cleans for years. We know each person, office and construction clean is and has all different needs. We are here to listen to those individual needs and get your perfect clean done just right for you!!! CUSTOMER SATISFACTION IS OUR #1 PRIORITY
How do I know I can trust the cleaners?
We personally undergo each and every interview. We have an extensive screening process which includes a criminal back ground check. Each of our employees are insured and bonded. We take pride in the extensive training process we provide for each and every new hire. Each employee is expected to meet our demanding standards on quality cleans. We do regular quality inspection checks. We take pride in our cleans so you can too!!
How often should I get a clean?
Steady Von Braun Cleaning provides regular cleans on a weekly, bi-weekly, and monthly bases. We also offer special cleans which include move in/ move out cleans, special occasion cleans, deep cleans and also cleans for customers that just need a little extra help. Our most popular cleans are our weekly and bi-weekly cleans.
Do I need to provide anything for my cleans?
We do not require anything for our cleans. We are a completely self sufficient cleaning company and will provided our own cleaning products for each individual clean.
How do I get started?
It is just as easy as giving us a call or email! In our first conversation we make an appointment to do a walk threw of your home, office or resort. The walk threw is important so we may meet and discuss what your wants and needs are for your clean. At this time we will give you your free estimate.
Do I have to be home when the cleaners come?
We are fully aware of how precious your time is and how it is spent with such a hectic schedule. We do not require for you to be there for the cleans but of course we are not opposed to our customers being there while we work. If you are not going to be home we will make arrangements in our initial meet for a key exchange, alarm code or any access for entry. All information is kept confidential to our highly trained and trusted team leaders only!!
What if I have pets?
Steady Von Braun Cleaning is a pet friendly company! During our initial consultation we will discuss what your pets names are and what each pets individual instructions are.
What if your cleaners damage my home?
We have a 100% satisfaction guarantee policy!! Each and every employee is fully insured and bonded. In the unfortunate event of a breakage or any damage we will replace or fix as swiftly as possible. CUSTOMER SATISFACTION IS OUR #1 CONCERN
How do I pay for the cleaning?
In our initial walk threw we will discuss what payment plan works best for you. We accept payment per clean or monthly payments. We accept cash, cheque or e-transfer.
What happens if I need to reschedule my cleaning appointment?
Steady Von Braun is here to accommodate to your schedule. We require a minimum of 72 hours notice to guarantee a reschedule of your appointment. We work to the best of our ability to keep our customers satisfied. We know that life sometimes happens, that is why we do weekly schedule confirmations to try and avoid any complications of scheduling. If you need to reschedule just give us a call, text or email and we will reschedule to your convince!
What if my clean falls on a holiday?
We do our scheduling a month in advance, you will be provided with 1 months notice of any schedule changes. We will make sure that you are satisfied with the changes and work around your schedule to do so! What time do the cleaners arrive for my clean?
During our first walk threw appointment we will discuss and arrange a day, time and how often you would like your cleans done. We do ask our customers to give our cleaners a 30 minute window for our arrival. Sometimes the clients before your appointment may take a little longer. We make sure our cleans are done right the first time! Our scheduled appointment will be confirmed weekly.